RIM

Remote Infrastructure Management


Hexahost  Server Management service offers reliable, secure and ITIL- compliant support and management services for any type of Unix and Microsoft server infrastructure in corporate datacenters. By playing a pivotal role in reducing server operational expenses, increasing server availability, improving dataprotection & enhancing flexibility, we help businesses maintain a competitive edge.

1. Alert monitoring: Remote monitoring of servers on a 24×7 basis for fault, performance, and securityalerts. Proactively escalate issues to appropriate groups.

2. Resolution management : Remote resolution of server problems on a 24×7 basis for fault,performance, and security issues

3. Vulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identifypotential security vulnerabilities and resolve them

4. User monitoring: Track and report all user activity on critical servers. Identify suspicious activity andtake  corrective action

5. Backup and Archiving: Proactively backup the critical data stored in your servers, and protect serversfrom any critical data loss or failure of storage.

6.Remote SysAdmin: Instantly solve any server issues by real-time access to  certified server administrators. Remote access resolution of any type of server problem.

Hexahost Infrastructure


Hexahost uses powerful high quality servers with huge capacity. Our servers are located in state of the art datacenter in SingleHop DC facilities in Chicago, Bursnet POP in scarton, and in Softlayer Washington DC & Dallas facilities. We leverage best-in-class connectivity and technology to innovate industry leading, fully automated solutions that empower enterprises with complete access, control, security, and scalability with 210 Gbps of connectivity to the Internet, our DC backbone runs one of the largest IP backbones in the US. Our 21 x 10 Gbps diverse connections are spread across 9 of the leading network providers in the US and, in addition, include multiple public peering links to dozens of additional Internet access networks.


Features

  • Environment – Dust-free and particle-free Air conditioned computing environment
  • Security – Restricted monitored access to DC/NOC
  • Fail safe power supply
  • Backup System – Fully redundant back up system, and storage backup
  • Best in class Hardware and Software – Shared hosting infrastucture
    • Quad core processors
    • Minimum 4GB of RAM
    • Raid enabled storage for performance
    • Well tuned LAMP (Linux, Apache, mysql, and PHP) system
    • Cpanel + WHM + fantastico
    • RV site builder with integrated 630+ website templates
    • Enterprise class Email control panel (Qmail and EZMLM) with un-metered email traffic
    • 99.9% uptime guarantee
  • Connectivity – Redundant Gigabit Ethernet (1000mbps) with 9 providers in US and multiple public peerings


Disaster Recovery


Disaster recovery is a process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster. Hexahost provides DR(Disaster Recovery) solutions in Shared hosting environment.


How HexaDR works ?


  • Once a customer signup for HexaDR the customer will be provided with a sftp account in HexaDR storage servers.
  • DNS records for HexaDR Customers will be maintained in our Anycast DNS clusters. The DNS records will be ponited to his current hosting server.
  • The customer will login to his cpanel account and configures remote backup.
  • Once the backup completed, the tar-ball will be stored in his HexaDR Storage account.
  • From HexaDR server all the accounts will be backed up on a daily basis.
  • HexaDR Daily backups retention will be 30 days. ie the daily backup stored on day will be maintained in the backup for the next 30 days.
  • In case of human error and the error is not uncorrectable, the customer request a HexaDR ticket. HexaDR team will restore the backup from HexaDR server to his original Cpanel server.
  • In case of the original cpanel server fails due to hardware failure, the backup will be restored to another HexaDR hosting server.
  • In case of Natural disaster such as earthquake etc, the backup will be restored in a HexaDR hosting server located in another geographical region.
  • The DNS records will be pointed to the new location ie: HexaDR hosting server. The time when the HexaDR restoration initiated is called DR invocation Time.
  • From HexaDR invocation time the hosting account will be hosted in the HexaDR hosting server for 30 days. This 30days period is called HexaDR hosting period.
  • During the HexaDR hosting period, the customer may rebuild his website in his original hosting account. Choose a suitable hosting plan for his website in Hexahost or any other hosing provider of his choice.
  • Once the HexaDR hosing period is over, his account will be revoked from HexaDR hosting server. But daily backups will be taken from HexaDR storage server.